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 6/10 Very Good --- www.dslreports.com http://www.dslreports.com/forum/vonage_20.xml
| Vonage forum current topics ... |
Friday, June 13, 2008 --- 77 days ago http://www.dslreports.com/forum/remark,20633344
| 2-3 years ago I would never had used the words Vonage and Excellent support in the same sentence. However, a few days ago one of my 3 Vonage lines died. I checked everything (other 2 were working, all were the linksys 4 port router/vonage box combos). Those boxes run very hot, and it seemed like the box pretty much fried. Called tech support to confirm, and as of 3 years ago I dreaded it. I remember the 45+ minute holds while being transferred to India. This time I was surprised. I easily reached a human in their phone tree, and the phone was picked up by a knowledgeable, what sounded like US based tech support agent in under 3-5 minutes. This support agent did not sound like he was reading off the a script. He realized I had reset my device, power cycled, etc a good few times and spared. He checked a few things on his end, concluded the device was defective, told me if I bought one from a retail store and called in to get it activated I'd get a $50 credit to my account (I was long past the 1 year warranty) and that was it. So I went out to best-buy, bought the vonage v-portal (much smaller for traveling and sleeker to have on the desk anyway), and called them back the next day. The phone was then picked up in under 3-5 minutes by an extremely knowledgeable and polite US based tech support. He activated my device, credited my account, and fixed the few kinks that came along across the way. Then before just hanging out be done, he aske ... |
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