I have been a Cox customer for almost 9 years and have been completely satisfied with the service until approx 6 weeks ago. I subscribe to the "Premier" service level, and had always been able to attain download speeds in the area of 10Mbps. In the last 6 weeks, that has dropped to an average of 2Mbps, and sometimes as low as 0.8Mbps. I understand that the advertised speeds will not always be attainable, but certainly I should be able to achieve half advertised speed at a minimum. As it stands now, I'm paying premium pricing for minimum speed. I should also mention that there have been absolutely no changes to my hardware. Any help from Cox will be appreciated. Thanks. ...
Anytime
