Here is the tweet From Tracey Lee Wallace that got the attention of Comcast's digital detective, that got the attention of ABC News, that gave a bunch of people the idea that they should start complaining about theirComcast service on Twitter. "Damn Internet down in my house. Arrrrrgh. Can't fix until Thursday. Shoot me." What you don't see in the original post is the name of her service provider. Some assumptions here. Since reading someone's Tweets is like eavesdropping on a phone conversation --you only hear one side of it--- I'm not sure how the rest of the conversation went between Tracey and her friends. But, at some point in the Tweet conversation the word Comcast came up,and when it did, it came on the radar of Tweeter Comcastcares. There are actually 10 Comcast cares Tweeters aka as digital detectives. One of them contacted Tracey and before you could say tweet tweet.... From there the media picked up on the story. Boston.com was one of the first to write about Comcast's tweeting. Then this week ABC did a similar story featuring Tracey Lee Wallace. Millions of people call customer service every day, yet few are satisfied with the responses they get. What does a frustrated consumer need to do to get prompt help? Tweet. That's right, tweet. Twitter is the newest social networking Internet site that asks its 50,000 users only one question when they log on: "What are you doing? The trick is to respond in 140 characters or le ...
Anytime
Here is the tweet From Tracey Lee Wallace that got the attention of Comcast's digital detective, that got the attention of ABC News, that gave a bunch of people the idea that they should start complaining about theirComcast service on Twitter. "Damn Internet down in my house. Arrrrrgh. Can't fix until Thursday. Shoot me." What you don't see in the original post is the name of her service provider. Some assumptions here. Since reading someone's Tweets is like eavesdropping on a phone conversation --you only hear one side of it--- I'm not sure how the rest of the conversation went between Tracey and her friends. But, at some point in the Tweet conversation the word Comcast came up,and when it did, it came on the radar of Tweeter Comcastcares. There are actually 10 Comcast cares Tweeters aka as digital detectives. One of them contacted Tracey and before you could say tweet tweet.... From there the media picked up on the story. Boston.com was one of the first to write about Comcast's tweeting. Then this week ABC did a similar story featuring Tracey Lee Wallace. Millions of people call customer service every day, yet few are satisfied with the responses they get. What does a frustrated consumer need to do to get prompt help? Tweet. That's right, tweet. Twitter is the newest social networking Internet site that asks its 50,000 users only one question when they log on: "What are you doing? The trick is to respond in 140 characters or le ...