BOSTON, MA (MARKET WIRE) In an extremely competitive service landscape, Best-in-Class service firms are turning to schedule, dispatch and mobile solutions to: increase the efficiency of their service organizations, deliver better, faster and more accurate service, and to efficiently contain service-related costs. As such these firms are actively taking steps to map processes related to the lifecycle of incoming service work orders and implement optimization tools to boost performance, as indicated in "A Guide to Service Delivery Excellence: Service Scheduling and Routing," published by Aberdeen Group, a Harte-Hanks ...