Sandra Martini's latest article is titled "'3 Processes to Put Your Business on Automatic Pilot". [Article] Sandra Martini's latest article: 3 Processes to Put Your Business on Automatic Pilot I often talk about implementing systems in your business to keep everything running smoothly. Lots of people talk about systems and processes, but very few actually explain what that means. Last week, I was *out* of the office for 5-6 days recovering from surgery. During that time, systems which I instituted months ago kept things running so smoothly that most of my team didn't know about the surgery until after I was home from the hospital (where I spent 3 days). Here's an example of something you can, and should, institute in your own business -- no matter your industry: 1. Place a buffer between you and prospective clients. Create a process whereby prospective clients do not speak with you until they've spoken with someone else on your team. Your team member should schedule the call on your calendar and gather info about the prospective client, including: why they want to speak with you (are they looking to purchase your service or sell you something?), what is their website (so you can get some background info beforehand), how long will the call take (unless you have a process for this -- mine is a 20-minute "Get Aquainted" call), etc. If you don't yet have a team, create a questionnaire which does the above and ask prospects to complete and ...
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